Case Management Hub

Participant Name: [Participant Name]

Date: [Date]

Telephone: [Telephone Number]

A post-completion follow-up attempt was conducted with the participant by telephone to assess employment status and obtain feedback regarding their experience in The HELP Center's Employment & Training Program. The call was unsuccessful, and no contact was made with the participant. No follow-up information was obtained at this time. Additional outreach attempts will be made in accordance with program procedures.

CM – Name

The HELP Center, More Than a Job-NC Provider

Participant Name: [Participant Name]

Date: [Date]

Telephone: [Telephone Number]

A post-completion follow-up attempt was conducted with the participant by telephone to assess employment status and obtain feedback regarding their experience in The HELP Center's Employment & Training Program. The participant did not answer the call. A voicemail was left requesting a return call to discuss their employment status and program outcomes. No follow-up information was obtained at this time. Additional outreach attempts will be made in accordance with program procedures.

CM - [Name]

The HELP Center, More Than a Job-NC Provider

Create a professional, participant-centered case note written at an 8th-grade reading level based on a follow-up conducted after the participant completed The HELP Center's Employment & Training Program.

Use the participant's responses to the following questions to develop a concise narrative that summarizes their current status, progress, and satisfaction with the program.

Questions to be Answered:

Employment Status

1. Are you currently employed?

2. If yes:

Participant Name: [Participant Name]

Date: [Date]

Telephone: [Telephone Number]

Insert case note here

Participant:

Date:

​

The following case note reflects the participant's credential attainment, coordination with Forsyth County, and case closure status:

The participant has successfully obtained the industry-recognized ServSafe Food Handler credential. Verification of the certification was received and reviewed. The credential is active for a period of three (3) years from the date of issuance. As a result of the participant's successful completion of the training and credentialing examination, The HELP Center will close all associated activity codes as Successful Completion in accordance with program requirements.

Subject: Instructions to Access Your ServSafe Course

[Participant Name],

You are receiving this email because you have been enrolled into the ServSafe Food Handler course. If you did not receive the original ServSafe enrollment email, please follow the instructions below to access your course using your CourseKey.

Step 1:

Open your internet browser and go to: https://www.servsafe.com/access/ss/userprofile/userlogin

Step 2:

Participant Name: [Name]

Weeks of: [Dates]

Upon review of the participant’s file for the designated reporting week, it was determined that the participant was inactive during the reporting period and did not complete the required 40 ABAWD participation hours in accordance with program requirements. No qualifying participation documentation or verified engagement sufficient to meet the weekly participation standard was received for the reporting period.

CM - [Name]

The HELP Center, More Than a Job-NC Provider

Participant Name: [Name]

Weeks of: [Monday's Date]

The participant’s completed bi-weekly timesheet for the designated two-week reporting period has been uploaded to the case file. Upon review of the documented hours, it has been verified that the participant successfully completed the required ABAWD participation hours for the reporting period, averaging at least 40 participation hours per week in accordance with program requirements.

No discrepancies were identified on the submitted timesheet, and all recorded activities appear consistent with approved program participation and engagement expectations. The timesheet has been attached to this case note for reference and proper recordkeeping.

CM - [Name]

The HELP Center, More Than a Job-NC Provider

Good [morning/afternoon] [Participant Name],

As part of your weekly case management and supervised job search with The HELP Center, please review the three employment opportunities listed below. These job leads were selected to align with your employment goals and skills.

Job Lead #1

Employer Name: [Company Name]

Available Position: [Job Title]

Rate of Pay: $[Amount]

Participant was enrolled in the Pathways to Employability Program, a 60-day work readiness training, as part of their participation in the NC FNS Employment & Training Program. Unfortunately, the participant did not complete the required components of the program and has been marked as an unsuccessful completion.

Reason for Unsuccessful Completion:

• Participant did not meet the minimum attendance requirements, having missed several sessions without proper notification or explanation.

• Attempts to contact participant regarding missed sessions and opportunities for program re-engagement were made but yielded no response or commitment to resume participation.

Next Steps:

Participant has been informed of their option to re-enroll in the program if circumstances change and they are able to commit to the full course requirements, and meets enrollment requirements at the time of re-enrollment.

Date: [Date]

Support Type: Tuition Assistance

Participant Name: [Name]

Institution Name: [Name]

Payee: [Payee]

Payee Address: [Address]

The HELP Center: Supportive Services - Transportation Assistance

Week of: [Date]

Support Type: Transportation

Participant Name: [Name]

The participant was awarded a prepaid VISA gift card in the amount of $20 to assist with transportation costs to and from scheduled program activities. This supportive service is intended to reduce transportation-related barriers and provide crucial assistance in ensuring the participant’s consistent attendance and active participation in required program services.

This assistance was issued in accordance with The HELP Center’s supportive services policies and procedures. The participant was informed of the purpose of the assistance and acknowledged that the gift card is to be used solely for transportation-related needs connected to program participation.

The HELP Center: Supportive Services - Transportation Assistance

Week of: [Date]

Support Type: Transportation

Participant Name: [Name]

The participant was awarded a prepaid VISA gift card in the amount of $20 to assist with transportation costs to and from scheduled program activities. This supportive service is intended to reduce transportation-related barriers and provide crucial assistance in ensuring the participant’s consistent attendance and active participation in required program services. The prepaid VISA gift card was mailed to the participant at the address on file.

This assistance was issued in accordance with The HELP Center’s supportive services policies and procedures. The participant was informed of the purpose of the assistance and acknowledged that the gift card is to be used solely for transportation-related needs connected to program participation.

Create a case note in paragraph form using the information provided below with no em dashes. Use the information entered to generate a subject for the case note.

Participant Name:

[Insert Participant Name]

Date:

[Insert date]

Method:

Date: [Date]

Time: [Time]

Email: [Email Address]

Participant: [Name]

A follow-up email was made to the participant to encourage re-engagement in the program curriculum. Unfortunately, there was no response from the participant by telephone. Another attempt will be made to follow up and reschedule the missed session on [Date]. It is our goal to address any barriers or challenges that may be hindering the participant's full participation in the program.

Next Steps:

Participant Name: [Name]

Course: [Pathways to Employability or The HELP Institute]

Completion Date: [Date]

The participant has successfully completed The HELP Center’s Employment and Training Program, demonstrating consistent engagement and commitment throughout the duration of services. The participant actively participated in both online coursework and case management, showing a strong understanding of the material and the ability to apply learned concepts effectively. Notably, the participant has developed the skills necessary to secure labor-market employment placement. Their progress reflects readiness to transition into the workforce with confidence and competence.

Next Steps:

[Insert whats next for the participant]

Date: [Date]

Time: [Time]

Telephone: [Number]

Participant: [Name]

A follow-up call was made to the participant to encourage re-engagement in the program curriculum. Unfortunately, there was no response from the participant. Another attempt will be made to follow up and reschedule the missed session on [Date]. It is our goal to address any barriers or challenges that may be hindering the participant's full participation in the program.

Next Steps:

Participant: [Participant's Full Name]

Date of Scheduled Session: [Date]

Type of Session: Intensive Case Management

Participant did not attend the scheduled Intensive Case Management session with the assigned case manager at The HELP Center. Despite a pre-scheduled and communicated session, the participant was not present for the Intensive Case Management session. The absence was not communicated in advance, and a reason wasn't provided for non-attendance.

Participant Name: [Name]

Week of: [Monday's Date]

The participant’s completed timesheet for the reporting week has been uploaded to the case file. Upon review of the documented hours, it has been verified that the participant has successfully completed the required 20 ABAWD participation hours for the designated reporting period.

No discrepancies were noted on the timesheet, and all recorded activities appear consistent with program requirements. The timesheet is attached to this note for reference and proper recordkeeping.

CM - [Name]

The HELP Center, More Than a Job-NC Provider

Participant Name: [Name]

Week of: [Monday's Date]

Upon review of the participant’s file for the designated reporting week, it has been determined that the participant was inactive and did not complete the required 20 ABAWD participation hours.

CM - [Name]

The HELP Center, More Than a Job-NC Provider

Participant Name: [Name]

Date of Session: [Date]

Type of Session: Intensive Case Management - Employment

Method: [Phone, Video, Text, Email]

[Insert final ChatGPT case note here]

CM - [Name]