Case Management Hub

Participant has successfully completed the Employment and Training Program at The HELP Center, a 60-day comprehensive training provided by The HELP Center, as part of the North Carolina FNS Employment & Training Program. Throughout the program, the participant actively participated in all eight core modules, including program orientation, self-awareness development, resume writing, job search techniques, communication skills, interview preparation, time management, and workplace readiness.

Progress & Achievements:

• Participant consistently demonstrated strong engagement with both the online coursework and interactive components of the program.

• Successfully completed a professional resume and participated in a mock interview session.

• Showed significant improvement in communication and time management skills, as evidenced by their participation in group activities and punctual submission of all assignments.

• Exhibited readiness to enter the workforce by completing the Job Interview Skills and Time Management modules with distinction.

Date: [Date]

Time: [Time]

Telephone: [Number]

Participant: [Name]

A follow-up call was made to the participant to encourage re-engagement in the program curriculum. Unfortunately, there was no response from the participant. Another attempt will be made to follow up and reschedule the missed session on [Date]. It is our goal to address any barriers or challenges that may be hindering the participant's full participation in the program.

Next Steps:

Participant: [Participant's Full Name]

Date of Scheduled Session: [Date]

Type of Session: Intensive Case Management

Participant did not attend the scheduled Intensive Case Management session with the assigned case manager at The HELP Center. Despite a pre-scheduled and communicated session, the participant was not present for the Intensive Case Management session. The absence was not communicated in advance, and a reason wasn't provided for non-attendance.

Create a detailed employment plan summary (paragraph form on an 8th grade reading level) using the following information:

Program Name (The participant has enrolled in this program at The HELP Center):

Pathways to Employability – Work Readiness

Course Name: Pathways to Employability

Participant Name: [Name]

Week of: [Monday's Date]

The participant’s completed timesheet for the reporting week has been uploaded to the case file. Upon review of the documented hours, it has been verified that the participant has successfully completed the required 20 ABAWD participation hours for the designated reporting period.

No discrepancies were noted on the timesheet, and all recorded activities appear consistent with program requirements. The timesheet is attached to this note for reference and proper recordkeeping.

CM - [Name]

The HELP Center, More Than a Job-NC Provider

Participant Name: [Name]

Week of: [Monday's Date]

Upon review of the participant’s file for the designated reporting week, it has been determined that the participant was inactive and did not complete the required 20 ABAWD participation hours.

CM - [Name]

The HELP Center, More Than a Job-NC Provider

Participant Name: [Name]

Date of Session: [Date]

Type of Session: Intensive Case Management - Employment

Method: [Phone, Video, Text, Email]

[Insert final ChatGPT case note here]

CM - [Name]

Participant Name: [Name]

Date of Orientation: [Date]

Program: [Pathways to Employability or The HELP Institute]

Participant has successfully completed the orientation session for the employment and training program offered by The HELP Center. During the orientation, [he/she] demonstrated a clear understanding of the program's objectives and requirements.

Participant Name: [Name]

Date of Session: Date

Program Start Date: Date

Estimated Program End Date: Date

Program: Name

Date: 

Contact Method:

Telephone Number:

Email Address: 

The HELP Center attempted to contact the participant via (contact method) on (date), but was unsuccessful. (Voicemail was left with callback information/No voicemail option was available/Message was sent requesting a response.)

Date: [Date]

Participant Name: [Name]

Certification Period: [Dates]

The HELP Center received a direct referral from More Than a Job-NC for the above-named participant. Upon review of the referral documentation and SNAP eligibility status, it was determined that the participant is currently ineligible for enrollment in the Employment & Training Program due to an expired SNAP certification period. No further action will be taken at this time unless eligibility is re-established.

Enclosed: SNAP E&T Screening & Referral Form

Date: [Date]

Participant Name: [Name]

Case Manager: [Case Manager]

Telephone: [Telephone]

Previous Attempt Dates: [Dates]

Date: [Date]

Participant Name: [Name]

Telephone: [Telephone]

The HELP Center contacted the participant by telephone as a follow-up to the initial outreach efforts to provide further information about our Work Readiness and Vocational Training Programs and to encourage enrollment.

The participant has successfully enrolled in the [Pathways to Employability Program or The HELP Institute Program] at The HELP Center, opting out of the other. This program is designed to provide comprehensive work readiness training, including cognitive and non-cognitive skill development, to enhance employability.

Participant Name: [Name]

Participant Telephone: [Telephone]

Participant Email: [Email Address]

Participant Address: [Address]

Referral Date: [Date]

The HELP Center received a direct referral from the North Carolina Department of Health and Human Services (NCDHHS) for the FNS recipient to participate in our virtual Employment & Training Program. The participant has been deemed suitable for the SNAP Employment & Training (E&T) Program.