Promotional Terms | The HELP Center

Promotional Communications

The mission of The HELP Center is to provide ex-offenders, offenders, and low-income individuals support to restructure their lives and achieve success with counseling, educational, employment, and supportive services.

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TERMS OF SERVICE

By opting in to receive promotional messages from The HELP Center via text messages, emails, or phone calls, you agree to the following Terms of Service. These terms govern your participation in our communication programs, including text messages, emails, and voice calls. The HELP Center reserves the right to modify these terms at any time, and such modifications shall be effective immediately upon posting.

Consent to receive Communications

By providing your contact information, you consent to receive promotional communications from The HELP Center, including but not limited to information on programs, services, events, special offers, and updates. These communications may be sent via text messages (SMS/MMS), emails, or phone calls.

Opt-In and Out-Out

Opt-In: You may opt-in to receive promotional communications by providing your phone number, email address, or other contact information through our website, at events, or by any other means authorized by The HELP Center.
Opt-Out: You can opt-out of receiving promotional communications at any time by following the unsubscribe instructions provided in the messages or by contacting us directly. For text messages, reply "STOP" to any message to opt-out. For emails, click the "unsubscribe" link in any promotional email. For phone calls, you can request to be removed from our calling list during the call.

Message and Data Rates

Standard message and data rates may apply to text messages sent by The HELP Center, depending on your mobile service provider. By opting in, you acknowledge that you are responsible for any charges incurred from your mobile carrier as a result of receiving our communications.

Frequency of Messages

The frequency of promotional messages may vary. The HELP Center does not guarantee a specific number of messages will be sent within a given period.

Privacy

Your privacy is important to us. The HELP Center will not share or sell your contact information with third parties for their promotional purposes. We will only use your information as outlined in our Privacy Policy. Please refer to our Privacy Policy for more information on how we collect, use, and protect your data.

Service Availability

Promotional messages are available to individuals who reside in areas where The HELP Center operates. We do not guarantee that our communication services will be available in all locations, and services may be subject to change without notice.

User Responsibilities

By opting in, you represent that you are the authorized user of the mobile device, email account, or phone number provided and that you are at least 18 years old. You agree to provide accurate and complete information when subscribing to receive promotional messages.

Limitation of Liability

The HELP Center is not liable for any delays, failure to deliver, or misdirected messages due to errors or interruptions in communication services. We are not responsible for any damages, including but not limited to lost profits or business interruption, resulting from your participation in our promotional communication services.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Tennessee, without regard to its conflict of law principles.

Contact Information

If you have any questions or concerns about these Terms of Service, please contact The HELP Center at:

The HELP Center

213 W. Maplewood Lane, Suite 400, Nashville, TN 37207

Phone: (615) 750-2145

Email: marketing@thehelpcentertn.org

Acceptance of Terms

By opting in to receive promotional messages from The HELP Center, you acknowledge that you have read, understood, and agree to these Terms of Service.

Privacy Policy

The HELP Center ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us, whether through our website, mobile applications, in-person, or other means. By engaging with our services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

Contact Information: Name, address, email address, phone number, and other similar contact data.
Demographic Information: Age, gender, interests, and preferences.
Transactional Information: IP address, browser type, device information, and usage data collected through cookies and similar technologies.
Technical Information: Your preferences regarding receiving information from us, including opt-in/opt-out status for emails, text messages, and calls.
Communication Preferences: Your preferences regarding receiving information from us, including opt-in/opt-out status for emails, text messages, and calls.
Sensitive Information: Where applicable, we may collect information related to your participation in our programs and services, including any necessary health or social information.

How We Use Your Information

The HELP Center uses your personal information for the following purposes:

Service Delivery: To provide and improve our programs, services, and events.
Communication: To send you promotional messages, updates, and other relevant information via email, text messages, or calls.
Donations and Transactions: To process and manage donations, payments, and other financial transactions.
Personalization: To tailor our services, content, and communications to your preferences and needs.
Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes.
Security: To protect the safety, security, and integrity of our operations, systems, and users.

Sharing Your Infirmation

We may share your personal information with third parties under the following circumstances:

Service Providers: We may share your information with trusted third-party vendors who assist us in operating our services, processing transactions, or conducting our business.
Legal Complaince: We may disclose your information if required by law, legal process, or government request.
Protection of Rights: We may share your information to protect the rights, property, or safety of The HELP Center, our users, or others.
Mergers or Acquisitions: If The HELP Center undergoes a merger, acquisition, or other business transaction, your information may be transferred as part of that transaction.

Data Security

The HELP Center is committed to protecting your personal information. We implement a variety of security measures to maintain the safety of your data, including encryption, access controls, and secure storage. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

You have the following rights regarding your personal information:

Access: You may request access to the personal information we hold about you.
Correction: You may request that we correct any inaccuracies in your personal information.
Deletion: You may request that we delete your personal information, subject to legal and operational requirements.
Opt-Out: You may opt-out of receiving promotional communications from us at any time by following the unsubscribe instructions or contacting us directly.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

Third-Party Links

Our website and communications may contain links to third-party websites or services. The HELP Center is not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

The HELP Center does not knowingly collect personal information from children under the age of 13 without parental consent. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

Changes to This Policy

The HELP Center reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

The HELP Center

213 W. Maplewood Lane, Suite 400, Nashville, TN 37207

Phone: (615) 750-2145

Email: marketing@thehelpcentertn.org

Acceptance of This Policy

By using our services or providing your personal information to us, you acknowledge that you have read, understood, and agree to this Privacy Policy.