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Management – Mass Referrals

Hello, this is The HELP Center partnering with NCDHHS. We are excited to share that we are offering a FREE training program designed to help you take the next step toward your career goals. Based on your information, you appear to be a great fit. We would love to speak with you. Please call us today at (980) 528-4426 to learn more.

Management – Web Referrals

Hello, this is The HELP Center in partnership with NCDHHS. Thank you for your online inquiry. We are currently offering a FREE Employment and Training Program designed to help you move forward in your career, and we believe you would be a great fit. Please contact us at (980) 528-4426 to learn more or to begin enrollment. We look forward to connecting with you.

Financial Assistance Request – Online Inquiry

Good [morning/afternoon], and thank you for reaching out to The…

Create a case note in paragraph form using the information provided below with no em dashes. Use the information entered to generate a subject for the case note.

Participant Name:

[Insert Participant Name]

Date:

[Insert date]

Method:

Date: [Date]

Participant Name: [Name]

Telephone: [Telephone]

The HELP Center contacted the participant by telephone as a follow-up to the initial outreach efforts to provide further information about our Work Readiness and Vocational Training Programs and to encourage enrollment.

The participant has successfully enrolled in the [Pathways to Employability Program or The HELP Institute Program] at The HELP Center, opting out of the other. This program is designed to provide comprehensive work readiness training, including cognitive and non-cognitive skill development, to enhance employability.

Date: [Date]

Time: [Time]

Email: [Email Address]

Participant: [Name]

A follow-up email was made to the participant to encourage re-engagement in the program curriculum. Unfortunately, there was no response from the participant by telephone. Another attempt will be made to follow up and reschedule the missed session on [Date]. It is our goal to address any barriers or challenges that may be hindering the participant's full participation in the program.

Next Steps:

Participant Name: [Name]

Participant Telephone: [Telephone]

Participant Email: [Email Address]

Participant Address: [Address]

Referral Date: [Date]

The HELP Center received a direct referral from the North Carolina Department of Health and Human Services (NCDHHS) for the FNS recipient to participate in our virtual Employment & Training Program. The participant has been deemed suitable for the SNAP Employment & Training (E&T) Program. The referral was not processed within the required MTAJ-NC three-day timeframe due to the ongoing government shutdown from October 1, 2025 - November 14, 2025. We received confirmation, from MTAJ-NC, to resume November 19, 2025. As a result, all related referral activities and case actions were temporarily delayed until normal operations resume.

Participant: [Name]

Module Title: [Title]

Week of: [Date]

The participant has demonstrated a thorough understanding of the module requirements and has completed the module. The content is aligned with the course objectives and showcases a commendable level of engagement with the material.

Participant: [Name]

Module Title: [Title]

Week of: [Date]

The participant is currently in active progress toward completing the training module. They have demonstrated consistent engagement with the course material and are advancing through the assigned content at a steady pace. Their ongoing participation reflects a clear understanding of the expectations and a commitment to mastering the subject matter.

The participant continues to exhibit strong focus and motivation in their learning efforts. Their progress thus far indicates a proactive approach to completing assignments and applying learned concepts. Continued monitoring and support will ensure successful module completion and sustained participation in the program.

Intake Case Management               

Date: [Date]                      

Time: [Two Hours]

Participant Name:

The above referenced participant visited The HELP Center to inquire about our programs and services. During the initial assessment, we determined that the Addictions Recovery Program would be a suitable option for them. The participant identified their addiction(s) as [addiction] and voluntarily enrolled in the program. They provided [type] as proof of identification and reside in Davidson County. I explained that our program is a non-intensive recovery program offering a variety of services to address issues stemming from their addiction(s). The application has been completed, uploaded to MyHELP, and all necessary documentation has been submitted.

The participant expressed a need for support in managing their addiction. We explored various coping mechanisms and treatment options available. I inquired about the participant's symptoms and provided examples to aid in identifying them.

This document outlines the step-by-step process for receiving, completing, and submitting bi-weekly timesheets for AARP trainee staff. It ensures accurate record-keeping, compliance with program requirements, and timely submission of hours worked.

Frequency

·         Bi-Weekly – Timesheets are due at the end of each pay period.

·         End Date – Always recorded as the Friday ending the pay period.

Step 1: Receiving Timesheets

1.       Timesheets are received via email bi-weekly for each participant.