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The HELP Center: Case Closure – Expired SNAP Certification Period

Participant Name: [Name]

Date: [Date]

Certification Period: [Cert Period]


The participant's SNAP certification period has expired, resulting in the loss of eligibility for SNAP Employment & Training (E&T) supportive services. As a result, all current SNAP E&T activities have been closed with a successful completion status.


The participant is permitted to continue participating in The HELP Center's program; however, supportive services funded through the SNAP E&T program are no longer available while the participant remains ineligible.


To become re-eligible for SNAP E&T services and supportive services, the participant may fully re-enroll in the SNAP E&T program upon completion of their SNAP recertification, provided eligibility is re-established within the current fiscal year. Should the participant regain eligibility, a new referral and enrollment process may be completed in accordance with program requirements.


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The HELP Center: Weekly Case Management Follow-Up

Participant Name: [Participant Name]

Date: [Date]

Telephone: [Telephone Number]


The HELP Center completed a weekly case management follow-up with the participant to review their progress in the SNAP Employment & Training Program.


During the follow-up, the participant discussed: [Discussion]


Case management support was provided by [Explain what actions were taken: reviewing goals, offering guidance, providing encouragement, addressing barriers, making referrals, or coordinating supportive services as applicable].


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The HELP Center: Referral Outreach (No Signature)

Participant Name: [Name]

Participant Telephone: [Telephone]

Participant Email: [Email Address]

Participant Address: [Address]


Referral Date: [Date]


The HELP Center received a direct referral from the North Carolina Department of Health and Human Services (NCDHHS) for the FNS recipient to participate in our virtual Employment & Training Program. Upon review, it was determined that the referral form was submitted without the participant’s signature. As a result, standard outreach procedures were initiated to determine the participant’s interest in participating in The HELP Center’s Employment & Training Program and to provide information regarding available services.


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The HELP Center: Post-Completion Follow-Up (No Contact)

Participant Name: [Participant Name]

Date: [Date]

Telephone: [Telephone Number]


A post-completion follow-up attempt was conducted with the participant by telephone to assess employment status and obtain feedback regarding their experience in The HELP Center's Employment & Training Program. The call was unsuccessful, and no contact was made with the participant. No follow-up information was obtained at this time. Additional outreach attempts will be made in accordance with program procedures.


CM – Name

The HELP Center, More Than a Job-NC Provider

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The HELP Center: Post-Completion Follow-Up (No Contact-VM)

Participant Name: [Participant Name]

Date: [Date]

Telephone: [Telephone Number]


A post-completion follow-up attempt was conducted with the participant by telephone to assess employment status and obtain feedback regarding their experience in The HELP Center's Employment & Training Program. The participant did not answer the call. A voicemail was left requesting a return call to discuss their employment status and program outcomes. No follow-up information was obtained at this time. Additional outreach attempts will be made in accordance with program procedures.


CM - [Name]

The HELP Center, More Than a Job-NC Provider

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Post Completion ChatGPT Prompt

Create a professional, participant-centered case note written at an 8th-grade reading level based on a follow-up conducted after the participant completed The HELP Center's Employment & Training Program.

Use the participant's responses to the following questions to develop a concise narrative that summarizes their current status, progress, and satisfaction with the program.


Questions to be Answered:


Employment Status

  1. Are you currently employed?

  2. If yes:


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Enrollment Summary ChatGPT Prompt

Create a single paragraph enrollment summary based on the participant assessment written at an 8th-grade reading level. The summary should be clear, concise, and professionally written for compliance documentation purposes.


Use the following information:

  • Does the participant receive SNAP benefits? Yes

  • What is the participant's household size?

  • Who lives in the household?

  • What is the household's source of income?


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The HELP Center: Post-Completion Employment & Training Outcome/Follow-Up

Participant Name: [Participant Name]

Date: [Date]

Telephone: [Telephone Number]

 

Insert case note here

 


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The HELP Center: Referral Outreach - Ineligible

Participant Name: [Name]

Participant Telephone: [Telephone]

Participant Email: [Email Address]

Participant Address: [Address]


Referral Date: [Date]


The HELP Center received a direct referral from the North Carolina Department of Health and Human Services (NCDHHS) for the FNS recipient to participate in our virtual Employment & Training Program.


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