The HELP Center: Unsigned Referral
The HELP Center received a direct referral through MTAJ-NC bot automation for the participant. Upon review, it was identified that the referral documentation did not include the participant’s required signature. The referral was returned to MTAJ-NC with a request for the participant’s signature to complete the enrollment process.
As of this date, the two-week turnaround timeframe for receipt of the signed referral has been exceeded, and the required documentation has not been received. As a result, the case is being closed and documented as never enrolled due to incomplete referral requirements.
CM - [Name]
The HELP Center, MTAJ-NC Provider
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