RingCentral - Managing Call Queue Members
To ensure that participant and partner calls are always routed to the correct team members, it is essential that call queues in RingCentral are reviewed and updated daily. This action prevents calls from being misrouted to unavailable staff, maintains a consistent customer experience, balances workload among team members, and ensures that coverage reflects real-time availability.
By managing call queue membership effectively, we can reduce missed calls, avoid delays, and uphold the high service standards expected from our organization. Please refrain from changing any other settings unless instructed to do so by Tamika or myself.
Please follow the steps below to manage call queue members in RingCentral:
Log into the RingCentral Admin Portal.
From the top navigation menu, click Phone System.
In the left-hand menu, expand the Groups dropdown.
Select Call Queues.
Click the call queue you want to update (e.g., Nashville).
In the right-side menu, click Call Handling & Members.
Scroll down to the Members section.
Locate the Queue Status column for each member.
Toggle the status On (Blue) or Off (Gray) as appropriate.
Confirm changes; the system saves automatically.