Text Message Templates
Management – Mass Referrals
Hello, this is The HELP Center partnering with NCDHHS. We are excited to share that we are offering a FREE training program designed to help you take the next step toward your career goals. Based on your information, you appear to be a great fit. We would love to speak with you. Please call us today at (980) 528-4426 to learn more.
Management – Web Referrals
Hello, this is The HELP Center in partnership with NCDHHS. Thank you for your online inquiry. We are currently offering a FREE Employment and Training Program designed to help you move forward in your career, and we believe you would be a great fit. Please contact us at (980) 528-4426 to learn more or to begin enrollment. We look forward to connecting with you.
Financial Assistance Request – Online Inquiry
Good [morning/afternoon], and thank you for reaching out to The HELP Center. I am following up on your recent web inquiry regarding financial assistance. At this time, we do not have financial assistance available. We encourage you to contact 211, as they may be able to connect you with additional community resources that can offer support.
Financial Assistance Request – Voicemail
Good [morning/afternoon], and thank you for your call to The HELP Center. I am following up on your voicemail regarding financial assistance. At this time, we do not have funding available for direct financial assistance. We encourage you to dial 211 for information on other community resources that may be able to assist you.
Signature Request
Hello, this is The HELP Center. We have sent you an important document by email that requires your signature to complete your enrollment in our Employment and Training Program. Please check your email and complete the signature at your earliest convenience. If you have any questions, feel free to reply to this message.
Welcome and Case Manager Introduction
Hello [Participant Name], welcome to The HELP Center’s Employment and Training Program, and thank you for enrolling. My name is [Your Name], and I will be your assigned Case Manager. If you ever have questions or need support, you are welcome to call or text me at this number. Please save this contact for future reference. I look forward to working with you.
Check-In Message
Hello [Participant Name], I hope you are doing well. I just wanted to check in and see how things are going for you this week. Please let me know if you have any questions or need support with your modules. I am here to help whenever you need it.
Case Management Appointment Reminder
Hello [Participant Name], this is a reminder of your upcoming case management session scheduled for [Day], [Date] at [Time]. Please reply to confirm your availability. If you need to reschedule, feel free to call or text me. I look forward to speaking with you.
Missed Case Management Appointment
Hello [Participant Name], this is [Your Name] from The HELP Center. I attempted to reach you today for your scheduled case management appointment but was unable to connect with you. Please let me know a convenient time to reschedule. I look forward to speaking with you soon. Thank you.
Words of Encouragement Messages
Hello [Participant Name], just a quick reminder that you are capable, resilient, and making meaningful progress every day. Keep pushing forward. Your efforts truly matter.
You are doing an excellent job, [Participant Name]. Growth takes time, and every step you take brings you closer to your goals. Stay encouraged and keep moving forward.
Just a quick note to let you know how proud we are of your commitment and dedication. Success is built through consistency, and you are showing up. Keep believing in yourself.
You may not see it yet, but the work you are putting in now is building a strong foundation for your future. Stay focused and trust the process.
Progress is not always loud. Sometimes it is quiet, steady, and consistent. Keep showing up, [Participant Name], and know that we are here cheering you on every step of the way.
Program Compliance Warning
Hello [Participant Name], this message is to notify you that we are missing required participation activity for this week. Continued noncompliance may impact your eligibility in the program. Please contact me as soon as possible so we can address this together.
Re-Engagement After Inactivity
Hello [Participant Name], this is [Your Name] from The HELP Center. We have not heard from you recently and wanted to check in to make sure everything is okay. We are here to support you and would love to reconnect when you are able.
Retention Services Check-In
Hello [Participant Name], I am checking in as part of your retention services to see how things are going at your job. Please let me know if you need support with workplace challenges, transportation, scheduling, or professional development.
Inclement Weather or Office Closure
Hello [Participant Name], this is The HELP Center with an important update. Due to weather conditions or an administrative closure, our office will be closed on [Date]. Please check your email for additional details regarding appointments or program updates.