As a core principle, a trusting relationship throughout the case management process is key to engaging participants and earning buy-in. From intake to monitoring and evaluation, provide participants with a confidential, understanding, and empathetic environment to share their stories, problems, and feelings. In many ways, our relationship with participants looks like a partnership. While, at first, we take on the lion’s share of the work, the ultimate goal of our case management practice is to leave participants with the confidence to assert their needs, articulate their story, and make healthy choices long after their engagement is over. Ultimately, case management is not a linear, straightforward process, but instead a cyclical, iterative one.
Our case management concept is about transforming lives through individualized care and services to help clients meet their goals through a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet our participants human service’s needs while enrolled in our program.
SUPPORT & ASSISTANCE
Most of us take it for granted that the lights will come on when we flip the switch, and that we can get a drink from the faucet at any time. We know where our families will be sleeping tonight and can be certain that they’ll be warm.
Thousands of our neighbors are unsure that they will be able to afford these basic necessities amid rising rents. They worry about becoming homeless or having critical utility services disconnected.
The HELP Center helps our program participants meet basic needs in times of crisis by proving short-term assistance.